Refund Policy
We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you. However, full refunds are only available for online purchases, excluding store purchases. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. Due to the handcrafted nature of our products, subtle variations in colour shade, design or size may occur from piece to piece.
Purchased items are exchangeable into different sizes. All exchanges are based on stock availability and are shipped to you free of charge in UK only. If you want to return your item for an exchange into a different size, please send an email to web@mk2uk.com and state which size you prefer instead. Should you be interested in an alternative style or colour, please return your item/s to us and simply purchase the new piece separately at mk2uk.com.
I have received a faulty product, what should I do?
We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.
Can I exchange for a more expensive product?
Items can only be exchanged into the same style but a different size or colour, i.e.; items cannot be exchanged for neither a less expensive items or a more expensive item.
Can I return my online purchase at MK2UK ?
You may return items purchased on mk2uk.com to the office. The refund will be made to the original form of payment. Exchanges done once are final and can no longer be returned or exchanged again. All returns/exchanges must be made within 14 days of receipt and our regular return conditions apply.
How can I return an item purchased ?
The return address is:
2007 Hobart Building
2007 Hobart Building
2 Wards place
London
United Kingdom
E14 9LE
I received an item from you as a gift. Can I return it?
If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition with all the tags still attached. If the items are returned for a refund, this can only be issued to the same form of payment as from where the purchase was made.
When do I get my refund?
When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.