We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you. However, full refunds are only available for online purchases, excluding store purchases. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. Due to the handcrafted nature of our products, subtle variations in colour shade, design or size may occur from piece to piece.
How do I exchange an item?
Purchased items are exchangeable into different sizes. All exchanges are based on stock availability and are shipped to you free of charge. If you want to return your item for an exchange into a different size, please send an email to email@example.com and state which size you prefer instead. Should you be interested in an alternative style or colour, please return your item/s to us and simply purchase the new piece separately at mk2uk.com.
I have received a faulty product, what should I do?
We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.
Can I exchange for a more expensive product?
Items can only be exchanged into the same style but a different size or colour, i.e.; items cannot be exchanged for neither a less expensive items or a more expensive item.
Can I return my online purchase at MK2UK store?
You may return items purchased on mk2uk.com to a physical store. The refund will be made to the original form of payment. You may also exchange items purchased on mk2uk.com in one of the above-mentioned stores (in the same country as where the item was purchased/shipped to). Exchanges done in-store are final and can no longer be returned or exchanged again. Please make sure to bring your original online order number with you when making a return or exchange. All returns/exchanges must be made within 14 days of receipt and our regular return conditions apply.
How can I return an item purchased in-store?
If you have bought an item in-store, that was either ordered for you or available in store, you can return the item in store. If you paid for the item in store, we cannot accept the return online but the store will be able to assist you.
The return address is:
119 Bethnal Green Road,
I received an item from you as a gift. Can I return it?
If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition with all the tags still attached. If the gift was bought from one of our stores, we recommend contacting the store directly. If the items are returned for a refund, this can only be issued to the same form of payment as from where the purchase was made.
When do I get my refund?
When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.